Cannot Sent MMS

[DaveMunro]

Hi,

I can only send MMS/picture messages to certain numbers and not all. There is no problem with these people receiving MMS/picture messages from others, just my phone won't send them. Any ideas what needs to be done?

[Ahra_G]

Hi @DaveMunro, 

Please check the settings of your phone and ensure that it has these details. 

MMS Settings

MMS settings

Your phone may not require the MCC, MNC or APN Type. 

Restart your phone after setting up the MMS. Last resort is to do a 'network reset' on your mobile settings. 

An article is also created about MMS setup guide.

Note: Some options to send an MMS is to top-up the prepaid balance of at least $10. Option is to change the plan as well to the one that includes unlimited MMS.

Let us know should you require further assistance. 

Regards,

Ahra_G

[Yu]

Hi,

I could not send MMS although I have turned on MMS messaging options (iPhone), think it has to do with the server provider. 

Regards,

Yu Jie 

[Anonymous]

Hi @Yu,

We'd like to confirm if you have performed the given troubleshooting on this thread. 

Regards,

Hi,

I could not send MMS although I have turned on MMS messaging options (iPhone), think it has to do with the server provider. 

Regards,

Yu Jie 

[Yu]

Hi,

Could it be because my plan doesn't include mms option? 

[Anonymous]

We will raise this with one of our Mobile Specialists, please shoot me a private message with your best contact number and preferred time tomorrow.

Regards,

Hi,

Could it be because my plan doesn't include mms option? 

[jasonbrumby]

I am also having the same issue, I have tried the stock Samsung and the Google messages app, and also tried adding the settings above, still not working for me

[Riezl]

Hi @jasonbrumby, we have raised your concern to our Mobile Team and one of our mobile specialists will be in touch to assist you. Kindly await a call within 24 hours. Thank you.