Cannot conference call on 4g

[rohansethi]

Hello!
Just swapped to a new phone and when I have 4g switched on, I cannot seem to conference call. However, when I switch it off and am only using 3g, conference calling works. 

Is there anyway to get conference calling available when using 4g?

Thanks

[Anonymous]

Hi @rohansethi,

Let us help check what causing this issue and fix it. Could you shoot us a PM with your details so we can proceed with the initial investigation.

How to send a PM? 

Regards,

Hello!
Just swapped to a new phone and when I have 4g switched on, I cannot seem to conference call. However, when I switch it off and am only using 3g, conference calling works. 

Is there anyway to get conference calling available when using 4g?

Thanks

[rohansethi]

Thanks Shane - what further info  is needed. Happy to shoot you a pm

[Anonymous]

You may send us the mobile or customer ID number.

Thanks Shane - what further info  is needed. Happy to shoot you a pm