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Cannot receive SMS overseas

ckxy
Level 2

Hi Team,

 

I am currently overseas and I cannot receive SMS to my Australian number. I am trying to log into my TPG account to set up my data roaming but I can't do that as I cannot receive the verification code through SMS. 

My phone can't pick up any local carriers either. 

 

Could I please have some help, thank you!

 

Thanks,

ckxy

5 REPLIES 5
BasilDV
Moderator

Hi @ckxy

 

We'd like to raise your case with our Privacy team in order to activate the international roaming.

 

Kindly send me a PM with your account details.

 

BasilDV

5239937
Level 2

I have the same problem  but can't seem to PM a moderator.  Each time I click on a moderator's name there is no message.  I finally hit reply to your reply and this space opened up.  I need to receive verification codes while overseas.  When I rang TPG before I left they said I would be able to receive sms but my phone shows "No Service."  I can't seem to find out how to get a service.  

Ahra_G
Moderator

Hi @5239937

 

You may log in to your online TPG account to check if your Roaming service is switched ON.

 

We've sent you a PM so you can provide us with your account number or TPG mobile number. 

 

Thanks! 

Ahra_G

mirage7777
Level 2
Same problem here.
Unable to receive SMS while overseas.
Can’t log in my TPG account.
Unable to send PM to a moderator.
I can provide my account details.
Could any moderator PM me please.
Shane
Moderator

Hi @mirage7777,

 

Let us help activate the international roaming. Could you try again sending your details via PM?

 

How to send a PM? 

 

Regards,

 

Same problem here.
Unable to receive SMS while overseas.
Can’t log in my TPG account.
Unable to send PM to a moderator.
I can provide my account details.
Could any moderator PM me please.