Cannot receiving incoming calls

[jolenetan]

I cannot receiving incoming call i have do the setting for APN still cannot.

[Will]

Hi @jolenetan 

Welcome to the Community!

We tried to pull up an account using your community details, but came up with nothing. To check and see what's affecting the ability for you to receive calls, can you PM us your TPG Australia mobile number?

For your reference: How do I private message (PM) in the community

Regards,

Will

[jolenetan]

Sorry for late reply i can receivie outgoing call and incoming call i download the tpg 4G voice call my is Singapore number today 12 Dec i cannot call outgoing call and receive

[BasilDV]

Hi @jolenetan,
 
TPG AU & TPG SG are 2 separate entities.
 
Kindly send an email to Singapore Mobile Team at support@tpgmobile.sg or visit their Facebook Page for further assistance with your query.

Regards,

BasilDV

[jolenetan]

Sorry for the apologies.

[BasilDV]

Not a problem @jolenetan.

Cheers!