Cannot recieve calls and have no connection

[Beau93]

Newly signed up and have the modem but have no connection even though I have messages/emails saying it's connected,
Also can make a call but cannot recieve call

[BasilDV]

Hi @Beau93

Welcome to the Community!

We were able to locate your account using your community details and learned that you've contacted our NBN team.

They've guided you with the correct set up and the service has been confirmed working.

Let us know if you need further assistance.

BasilDV