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Cant receive sms from Optus network

Level 2
Level 2

Since at least lunchtime on Friday, I haven't been able to receive text messages from people who are on the Optus network, but can from Telstra and Vodafone. I've tested this across a number of people. I have a Pixel 4a. I haven't been able to find anything online about this kind of problem, but I've tried generic solutions like restarting phone, checking for updates, even installed a different text app to check it wasn't a problem with the phone's default one. I am looking into switching providers because of this issue.


Hi @LC7


Thanks for raising this with us and we apologise for the inconvenience.

We'd like to help turn your experience around and see what we can do to resolve this as soon as possible.


Please send me a PM with your customer ID number or mobile number to assist you accordingly.