Cant use internatial call

[ylee6749]

Hi,

I'm having trouble with international calls.
It says the number is switched off, but it is not. Can you please check what is going on? I need it as soon as possible. I look forward to hearing from you soon. Thanks.

[Ahra_G]

Hi @ylee6749,

Kindly check the following articles which might help in resolving your issue: 

• Troubleshooting issues with International Calls on TPG Mobile
• Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile
• TPG MOBILE Self-Help Articles

For further assistance, please provide your Customer ID or TPG mobile number via private message in order for us to assist you accordingly.

Thanks! 

Ahra_G