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Change NBN plan

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Level 1c
I am with TPG . I have tried to change my plan and I have used My Account to change my NBN plan . But the system refused me .
What should I do
1 REPLY 1
Level 8

A user has reported sending an email to     planchange@tpg.com.au    for a plan change.

Just include in the email the details that were in the online form.