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Level 1
I’m in Singapore.
I have signed up on 10/10/20 as Seniors plan. I have paid $20 for 4 months till Feb/2021 but my payment was not recorded. I was requested to pay again. I have called the hotline but was not answered for weeks. I have sent many email to the support team but never reply.
I received message the my payment due 10/11/2020. Will my line cut off ?
Pls investigate & check my account and feedback to me.
Thank you.
1 REPLY 1
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Moderator

Hi @98791905 

 

Welcome to the Community!

 

You have reached the consumer support for TPG AU. Please be advised that TPG AU & TPG SG are 2 separate entities.

 

Kindly send an email to Singapore Mobile Team at support@tpgmobile.sg or visit their Facebook Page at https://www.facebook.com/TPG-Singapore-785533401811953/ for assistance with your concern

 

Stay safe.

BasilDV