Cut off service without warning

[w00Kster]

I recently changed from credit card payment to direct debit and now my mobile phone account has been cut off without warning nor contact from TPG, most dissatisfied and now can't even call to find out what the issue is. Ludicrous

[Ahra_G]

Hi @w00Kster, 

If an attempt to renew your service has failed, we send email notifications that it didn't go through. Also, we provide reminders on when the service wil be disconnected/suspended. 

You may check your account information by logging in to your TPG My Account.

You may also refer to these articles: 

• Using TPG My Account & Online Account Info 
• Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online 

For further assistance, I would recommend calling our Customer Service hotline. 

Accounts & Billing : 1300 993 011

Monday - Friday: 8am - 9pm

Weekends & Public Holidays: 9am - 6pm

Let us know should you still require further assistance. 

Regards,

Ahra_G