Deactivate SIM Card

[fmangalindan]

Hi, I’ve been trying to contact customer service through emails and phone calls to cancel my SIM card and plan since I won’t use it anymore, but I haven’t gotten any response. I really need it cancelled as soon as possible.

By any chance, is there anyone here that could help or advise me on what to do please?

[Aubrey · Accepted solution]

Hi @fmangalindan, send us a private message with your details and we can go from there.

Thanks!

[fmangalindan]

I’ve sent it. Thank you so much! 

[Kazushi]

I'm in the same situation as @fmangalindan is. I won't use SIM card anymore. I want to cancel it soon.

How could I do this?

[adib_rahmang]

Hi @Kazushi, we can help out with that from here. Send us a private message so we can grab some more details from you.

[Kazushi]

How could I send you private messages? Could you send me the link please?

[Aubrey]

@Kazushi Here's how to send a private message. 

[rodoshidebnath]

Hi, I am not able to find the "send a message" button anywhere for any moderator. Why is that?

[Aubrey]

Hi @rodoshidebnath, We've set a requirement where a new member must reach Level 2 to be able to send a PM. To reach this level, you just need to post or comment on a thread.

Having that said, you can now send us a private message. Let us know how can we be of help. 

[giso743]

Hi,

I also need to deactivate and cancel one of my SIM-only plans as I no longer use the serive.

Thanks.