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Deactivate SIM Card

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fmangalindan
Level 2

Hi, I’ve been trying to contact customer service through emails and phone calls to cancel my SIM card and plan since I won’t use it anymore, but I haven’t gotten any response. I really need it cancelled as soon as possible.

 

By any chance, is there anyone here that could help or advise me on what to do please?

1 ACCEPTED SOLUTION

Accepted Solutions
Aubrey
Moderator

Hi @fmangalindan, send us a private message with your details and we can go from there.

 

Thanks!

View solution in original post

10 REPLIES 10
Aubrey
Moderator

Hi @fmangalindan, send us a private message with your details and we can go from there.

 

Thanks!

fmangalindan
Level 2

I’ve sent it. Thank you so much! 

 

 

Kazushi
Level 2

I'm in the same situation as @fmangalindan is. I won't use SIM card anymore. I want to cancel it soon.

 

How could I do this?

adib_rahmang
Community Manager

Hi @Kazushi, we can help out with that from here. Send us a private message so we can grab some more details from you.

Kazushi
Level 2
How could I send you private messages? Could you send me the link please?
Aubrey
Moderator
rodoshidebnath
Level 2

Hi, I am not able to find the "send a message" button anywhere for any moderator. Why is that?

Aubrey
Moderator

Hi @rodoshidebnath, We've set a requirement where a new member must reach Level 2 to be able to send a PM. To reach this level, you just need to post or comment on a thread.

 

Having that said, you can now send us a private message. Let us know how can we be of help. 

 

giso743
Level 2

Hi,

 

I also need to deactivate and cancel one of my SIM-only plans as I no longer use the serive.

 

Thanks.