TPG Community

Get online support

Getting "The requested URL was rejected. Please consult with your administrator." when log in

4278973
Level 3

Hi,

 

I am unable to log in to my account - getting the error below.

Why? How do I log in now?

 

TpgMyAccount Forbidden.png

6 REPLIES 6
kate_
Moderator

Hey @4278973, we're keen to help out here.

 

Are you currently overseas, or do you have a VPN connected while trying to login?

4278973
Level 3

@kate_ wrote:

Hey @4278973, we're keen to help out here.

 

Are you currently overseas, or do you have a VPN connected while trying to login?


Yes, I am overseas being in hope to activate roaming.

Jacob_Bowz
Moderator

Gotcha. While overseas you'll be unable to login to your account.

 

We'll help get your roaming activated from our end! Send through a private message and we'll sort it out.

4278973
Level 3

This shouldn't be that difficult. People need roaming swiftly, not in such tricky ways.

4278973
Level 3

@Jacob_Bowz wrote:

Gotcha. While overseas you'll be unable to login to your account.

 

We'll help get your roaming activated from our end! Send through a private message and we'll sort it out.


@Jacob_BowzI've sent you a private message.

Jacob_Bowz
Moderator

No worries! We've got back to your private message and we'll get your roaming active from there 😊