For the past 4 years, my mobile plan were with OPTUS. On the POTUS my date of birth written as 7 February and on tpg 07 February. I first selected the "port a prepaid number" option when buying a new sim only plan. As a new customer I bought a prepaid start-up pack (the first month + sim card). I recieved an email saying the port failed so I went to try the transfer again.
The problem is I can't find anywhere to re-attempt the port on TPG's website. So I called the number that was given in the email and it's so hard to get connected.
I need this fixed quickly, it shouldn't be this difficult. I'm very disappointed and I really don't want to have to cancel all this and find a different mobile provider.