Hi @angeledyvane ,
Welcome to the community!
To process a replacement SIM card, I'll arrange a call from our Mobile team to discuss the process.
Please send me a PM with your customer ID number along with your preferred time and best number to be contacted.
How to send a PM? Click here.
I lost my phone, which had the old SIM in it, how do I get a new one but keep my same plan and number?