How to cancel my plan?

[Stephen_5185]

Hi all:

Q1: I can not travel to sydney due to travel ban now. I would like to suspend my plan but keep my phone number not changing. Is this possible?

Q2: What should I do to suspend my plan?

Thank you!

[BasilDV]

Hi @Stephen_5185 

Welcome to the Community!

You may contact our dedicated team via Email to discuss your case. Please visit our site here: Summary of Financial Hardship Policy.

Stay safe,

BasilDV