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How to cancel my plan?

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Level 1

Hi all:

Q1: I can not travel to sydney due to travel ban now. I would like to suspend my plan but keep my phone number not changing. Is this possible?

Q2: What should I do to suspend my plan?

Thank you!

 

1 REPLY 1
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Moderator

Hi @Stephen_5185 

 

Welcome to the Community!

 

You may contact our dedicated team via Email to discuss your case. Please visit our site here: Summary of Financial Hardship Policy.

 

Stay safe,

BasilDV