I activated my SIM online on 23/11/2020 but until now 26/11/2020 it is still not working.

[dothingoctram]

I wonder there is anything wrong. 

[BasilDV]

Hi @dothingoctram 

Welcome to the Community!

We were able to locate an account using your community details and learned that the number porting has failed. Did you port your mobile number from another provider to TPG? If yes, is the previous account from another provider is still active? In order for the transfer or porting to be successful, the account should still be active.

Please check the email that we've sent since 24 November 2020 and respond to further progress the case.

BasilDV

[Riezl]

Hi @dazkl, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help with your concern. To send a PM, please refer to this link: How do I private message (PM) in the community