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I cannot make and receive calls on my mobile phone

wangdx9
Level 2

Hi TPG,

I am not able to make outgoing call and receive incoming call.

But I can receive sms and use LTE data.

I did try to reset network setting and restart my phone also.

It did not slove this problem.

 

My handphone is Iphone12 pro.

please check for me, thank you.

1 REPLY 1
Riezl
Moderator

Hi @wangdx9 , we have created this article, which may help with your concern: Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile 

 

If the issue persists, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and further assist you.

 

To send a PM, please refer to this link: How do I private message (PM) in the community