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International Minutes & App sign on error message

Level 2



I was speaking to the online sales team, but after the chat was ended before I go a resolution. The current wait time for calls is 1 hour, so I thought I would ask my questions here.


I am looking to add an international calls pack to my existing account but when I go to 'Manage Call Packs' I get a message that says 'this feature is not available for your service'. Is there a way I can add this pack to my existing account?


Additionally, I am unable to sign into my TPG mobile App. I get error messages each time I try to log in (the error code is different each time). I have deleted the app and downloaded it again, but I am still unable to log in. Is there a reason this is happening as the username and password I am using allows me to log in via the website.




Hi @Angela27


Please try logging in to My Account instead via website. You may PM us with your Customer ID or username so we can assist further.