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International Roaming NOT WORKING

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Level 2

I am in US today and the international roaming is NOT WORKING.

Please rectify the issue ASAP as whole my communications rely on this number.



Hi @D_421,

Welcome to the Community!


We have changed your community name for the security of your account.

Your account shows that the roaming service is active. Kindly do manual network selection on the handset and you may connect to any available network on your phone.

If the issue persist, kindly follow the troubleshooting steps below:

• Turn off the phone
• Clean the gold part of the SIM card
• Turn on the phone then try the services
• If the issue persists, insert the SIM card in a different handset to help identify if the issue is with the handset

If roaming still not working, please provide the following information via private message so we can further investigate:

Handset used:
Error message:
SIM Card Number:

To manually select a network, you may refer to the steps below.


Apple IOS devices: Choose another provider

Iphone 8.PNG

Samsung guide: Choose another providerSamsung Roam.png


Let us know if we can be of further assistance. Thank you.



Hi @D_421, we have raised the issue to our Mobile Escalations Team and they have advised that you need to try and manually connect your handset to AT&T Wireless (USACG) Network and check if the international roaming is working.


If the issue persists,please let us know so we can further investigate.


Thank you.


Hi @D_421,


We've just like to check on your case.


Are you still experiencing the same issue?


Please let us know should you need further assistance.



Level 2

Hi Erika,


My account of international roaming is working well soon after I raised the issue to you.

Thank you so much for the efforts to sovle the problems.





Hi @D_421


Great news, thanks for updating us!


We’re glad to hear the issue is now resolved. 


Should you need further, please don't hesitate to let us know.