Welcome to the Community!
We have changed your community name for the security of your account.
Your account shows that the roaming service is active. Kindly do manual network selection on the handset and you may connect to any available network on your phone.
If the issue persist, kindly follow the troubleshooting steps below:
• Turn off the phone
• Clean the gold part of the SIM card
• Turn on the phone then try the services
• If the issue persists, insert the SIM card in a different handset to help identify if the issue is with the handset
If roaming still not working, please provide the following information via private message so we can further investigate:
SIM Card Number:
To manually select a network, you may refer to the steps below.
Apple IOS devices: Choose another provider
Samsung guide: Choose another provider
Let us know if we can be of further assistance. Thank you.
Hi @D_421, we have raised the issue to our Mobile Escalations Team and they have advised that you need to try and manually connect your handset to AT&T Wireless (USACG) Network and check if the international roaming is working.
If the issue persists,please let us know so we can further investigate.