TPG Community

Get online support

International Roaming Not Working

CathyHu
Level 2

Hi,

I am overseas at the moment, prepad $500 before and used all I believe because I just found out outgoing/incoming calls suddenly became not eligible yesterday, therefore I activated again and paid another $500 yesterday, till now international roaming still not working.

May I know if this is a technical issue or just the activation time? How long it takes to activate? 

1 REPLY 1
Shane
Moderator

Hi @CathyHu ,

 

Welcome to the community!

 

Thanks for bringing this to our attention.

 

I recommend to contact our Mobile Support directly by sending an email to mobilesupport@tpg.com.au 


Include your account details (Customer ID together with your mobile number) and brief summary of your International Roaming concern.

 

Let me know should you require further assistance.

 

Cheers!

 


@CathyHu wrote:

Hi,

I am overseas at the moment, prepad $500 before and used all I believe because I just found out outgoing/incoming calls suddenly became not eligible yesterday, therefore I activated again and paid another $500 yesterday, till now international roaming still not working.

May I know if this is a technical issue or just the activation time? How long it takes to activate?