I activiated International Roaming before leaving Australia and I cannot receive or make any calls/SMS in Mozambique or South Africa or UAE.
I did the following:
- Checked "My Account" > "Mobile Service Control Panel" > "International Roaming" is enabled.
- Data is not enabled.
- Have 5 bars with the reception when I phone is turned on
- Tried manually select Network provider. E.g. in Mozambique, mCel is available but I wasn't automatically/manually able to register to mCel network.
Please provide a solution ASAP. TPG has taken $500 from me and doesn't provide the service which is working.
Welcome to the Community!
We've created an article that will help you troubleshoot the issue with the international roaming.
Refer to this article: TPG Mobile International Call Troubleshooting
If you are still unable to use the service, please send me a PM with your preferred email address to be contacted and will raise this with our Mobile experts.