Hi @adslu5j7,
Your roaming issue is still under investigation. Hence, here are alternative solutions that we can recommend while you are overseas:
- International Call/Phone cards
Most airports and convenience stores sell prepaid phone cards that allow a fixed line phone, pay phone, or even a mobile phone (if the SIM card is local) to make international calls at more affordable rates than those charged for an international roaming service.
- Travel SIM Cards
Available for sale from other mobile providers in Australia, Travel SIM cards allow you to use your own mobile handset while roaming, provided it's not locked to a specific provider. They work in 140 different countries and you won't get charged for incoming calls.
- WiFi
If you connect to a local WiFi network, you can access the internet without using your mobile data. To prevent mobile data use, you should disable 3G/4G mobile data reception in your mobile handset settings, so the internet can only be access while connected to a WiFi network. If you have a smartphone, applications such as Skype and WhatsApp, that can be used to make calls and send messages using the WiFi network.
If you have questions, just let me know.
Regards,
Angeli
