International calls not working

[naserdolayme]

Hi,

International calls not working. I tried several times o different days but either immediately rejected or no dial at all.

Could you please check.

Thanks,

[David_M]

Hi @naserdolayme 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @naserdolayme 

Everything looks ok on our NBN portal for your NBN-FTTC 12/1.

Can you check local calls to home phones and mobiles is working normal?

Thanks,

[naserdolayme]

Dear David_M,

Have you seen that my complain under" Mobile -  SIM Only Plans" Not NBN ??

It is for Mobile SIM plan, not NBN!

[David_M]

Hi @naserdolayme 

YES! You are correct, apologies for that one. I missed the thread group heading.

I will arrange for one of our phone engineers to call you back and help out with resolving your issues.

Someone will call ASAP within 24hrs.

Regards,

David_M