Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your account?
I understand your frustration.
We here are ''front of house'' forum moderators. Our scope of resolving complex issues are limited, and as such we can only direct your concern to other departments, with a sense of urgency.
I have forwarded your issue to the correct department. Someone will address your concerns ASAP.