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International calls not working

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Level 1b

Hi,

 

International calls not working. I tried several times o different days but either immediately rejected or no dial at all.

 

Could you please check.

Thanks,

4 REPLIES 4
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Moderator

Hi @naserdolayme 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @naserdolayme 

 

Everything looks ok on our NBN portal for your NBN-FTTC 12/1.

Can you check local calls to home phones and mobiles is working normal?

 

Thanks,

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Level 1b

Dear David_M,

 

Have you seen that my complain under" Mobile -  SIM Only Plans" Not NBN ??

It is for Mobile SIM plan, not NBN!

 

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Moderator

Hi @naserdolayme 

 

YES! You are correct, apologies for that one. I missed the thread group heading.

 

I will arrange for one of our phone engineers to call you back and help out with resolving your issues.

Someone will call ASAP within 24hrs.

 

Regards,

David_M