International calls not working

[amandaxavier]

Hi there
I am trying to call international and I am meant to have 100 minutes to Amy international and not working. I am dialing 0011 + 53 (country code) and the number and dials but then cuts out. Can you please check?
Thanks

[BasilDV]

Hi @amandaxavier 

Welcome to the Community!

We'd like to look into your account for better understanding of the case.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

Also, may we know the country that you are trying to call?

How do I private message (PM) in the community?

BasilDV