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International calls not working

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Level 2

Hi,

 

I really want to check can't make internation call to China is a general issue or not.

Since I have two tpg sim cards, both can't make international call. Both indicates 'Call failed'.

Called TPG tech support multiple times to raise the same issue for 2 months, but it still not solve.

Please kindly advise, would that be working if I change a plan, or change a new sim, or that's the tech. issue for TPG line.

7 REPLIES
Moderator

Hi @vivian83,

 

Welcome to the community!


Thanks for sending me your details. I've seen that you have been in touch with one of our Mobile Specialists yesterday and provided assistance with your mobile concern.

 

At the moment our Mobile Technician Team raised this to Vodaphone for further investigation update will be provided within 1-2 working days.

 

I will make follow up on this and rest assured feedback will be provided where is possible.

 

Let me know should you require further assistance.

 

Regards,

Moderator

Hi @vivian83,

 

I've seen that you have been in touch with one of our Mobile Technicians and confirmed that you are now able to make international calls.

 

Let me know should you require further assistance.

 

Cheers!

Level 2

Hi Shane,

 

It's been another week, and the issue hasn't been solved. 

Could you please advise how long it will be take? And is this your network issue for all your sim card?

 

Thanks,

 

Moderator

Hi @vivian83,

I've seen that you have been in touch with one of our Mobile Technicians earlier today at the moment this issue is currently under assessment.

I will chase this up with our Mobile Technicians team and make a follow up. Rest assured feedback will be provided where is possible.
 

Regards,

Moderator

Hi @vivian83,
 

One of our Mobile Escalation Officer tried to call you earlier today unfortunately no avail.
 

Let me know your best contact time and we'll arrange another call.

 

Regards,

Level 2

Hi Shane,

 

Sorry, I've got really busy and didn't have a chance to pick it up.

Please leave me message, if needed.

Here is an update:

I've tried the international call a few times today.

10:53am - yes, it works.

2:36pm - yes, it works.

6:03 - 6:10pm - It doesn't work. I've tried to make 10 calls to 3 numbers, non of them works.

 
Moderator

Thanks for additional details, @vivian83

The Assigned Mobile Escalation Officer sent you an email about this escalated Mobile Issue. Should you have any question, feel free to reply to the email.

 

I will pass this to them for additional reference.

 

Let me know should you require further assistance.

 

Regards,