International roaming not working

[Roaming1234]

International roaming not working on my SIM.

I have enabled it and a/c has got credit.

Got an email saying its activated but not working. It's been 5 days now and I restarted mobile everyday as well

I have seen many people complaining that roaming is not working.

Please fix this ASAP before i logged formal complaint with TOI

[Ahra_G]

Hi @Roaming1234, 

If you have roaming active on your account, once you arrive in your destination, you should automatically connect to a network. If you're unable to connect to a network, try these troubleshooting steps first:

1. Make sure international roaming is active on your account. You can manage your roaming settings through My Account

2. Try turning of your phone or doing a hard reset to see if it finds a network.

Otherwise, please send us a private message with your TPG customer ID or mobile number so we can assist further. 

-Ahra_G