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International roaming not working

Level 1a
Hi
I activated international roaming 2 days ago prior leaving australia and now I couldn’t get any phone service. Can someone please look into this urgently since I am expecting an urgent phone call. I tried the solution from previous post to turn off and on my mobile but still didn’t work. I tried to choose the network provider manually and still didn’t work.

Thanks
1 REPLY 1
Highlighted
Moderator

Hi @lenny_c,

 

Welcome to TPG Community!

 

We apologise for the inconvenience that this has caused.

 

We were able to locate your account using your community details and will escalate this issue with our Engineering team for further investigation.

 

We need further information for us to proceed. Please fill up the following:

 

Make and Model of handset:

Error message received:

Country that you are currently in:

 

Kind regards,

BasilDV