International roaming not working

[Geoffa]

I'm in Portugal. I switched on International Roaming through the TPG website several hours ago, but I can't connect to any of the three networks my iPhone X can see: Voda P, MEO and NOS.

I have followed the advice given in the Troubleshooting Guide but none of it works.

This is extremely frustrating, especially after 'lending' hundreds of dollars to TPG to switch on the service. What else can I do?

Thanks

Geoff

[Geoffa · Accepted solution]

I didn't get a reply to that message but I found a solution.

After 24 hours I went to the TPG page and disconnected International Roaming. Then after ten minutes I connected again. Within a few minutes I was able to use Voda Portugal.

Shouldn't be like this, but it is.

Geoff

[BasilDV]

Thank you for the update @Geoffa

We're glad that the service is now working.

If you need further assistance, please send me a PM with your phone or customer ID number to assist you accordingly.

BasilDV