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International roaming not working

Level 2

International roaming not working on my SIM.

I have enabled it and a/c has got credit.

Got an email saying its activated but not working. It's been 5 days now and I restarted mobile everyday as well

I have seen many people complaining that roaming is not working.

Please fix this ASAP before i logged formal complaint with TOI






Hi @Roaming1234


If you have roaming active on your account, once you arrive in your destination, you should automatically connect to a network. If you're unable to connect to a network, try these troubleshooting steps first:


1. Make sure international roaming is active on your account. You can manage your roaming settings through My Account


2. Try turning of your phone or doing a hard reset to see if it finds a network.


Otherwise, please send us a private message with your TPG customer ID or mobile number so we can assist further.