TPG Community

Get online support

International roaming

Highlighted
Level 1a
I am currently overseas, I have activated international roaming. I am unable to send messages or make calls, but can receive. Local calls messages are ok. I am also unable to use technical support message says captcha fail when I try.
4 REPLIES 4
Highlighted
Moderator

Hi @Martyfam.

 

We've endorsed your case with one of our Mobile Specialists who will be in touch via email for further updates.

 

Thank you.

Highlighted
Moderator

Hi @Martyfam

We have received your email and we have already made a follow up with our Mobile Team regarding the case.

We'll revert to you as soon as a new feedback is received. Thank you.

Highlighted
Moderator

Hi @Martyfam,

 

We can see that our Mobile Specialists Team has been in touch with you via email. Please let us know should you require further assistance.

 

Cheers!

Highlighted
Community Manager

Hi @Martyfam

 

Just an update on the International roaming issues that you guys have raised in this post.

 

We raised these examples to Vodafone management who identified an issue on their end that was causing these issues for TPG roaming customers.

The good news is this issue have now been fixed by Vodafone.

 

Thanks again guys for your patience and for giving us the feedback to resolve this issue.