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Local mobile calls drop off frequently

Mohan2
Level 2

I am with TPG sim only plan for last 10+ years.

Last 2 months or so, I am having an issue with the local calls (both in & out calls) drop very frequently.

I have reported this issue with TPG, they reset from their end twice. But I still facing the same issue.

If anyone or anyone knows this happen to someone else, would like to know how this issue been dealt or fixed?

thanks in advanced

7 REPLIES 7
Shane
Moderator

Hi @Mohan2,

 

Welcome to the community!

 

Thanks for raising this to us. I would love to help and get to the bottom of this, to better understand the situation please shoot me a private message with your account details (Username/Customer ID together with the address on file). also include your best alternate contact number and preferred time 

 

We will raise this with our Mobile Specialists for another assessment and have them contact you.

 

How do I private message (PM) in the community

 

Regards,

 

 

I am with TPG sim only plan for last 10+ years.

Last 2 months or so, I am having an issue with the local calls (both in & out calls) drop very frequently.

I have reported this issue with TPG, they reset from their end twice. But I still facing the same issue.

If anyone or anyone knows this happen to someone else, would like to know how this issue been dealt or fixed?

thanks in advanced

Mohan2
Level 2

Hi Shane,

someone called after your msg. took some information about the issue and then haven't heard anything!!

Still, both in & out calls dropping frequently.

Thanks

BasilDV
Moderator

Hi @Mohan2

 

We apologise for the inconvenience.

We'll chase this with our Mobile team and a case manager will be in touch with you tomorrow for further discussion.

 

BasilDV

Mohan2
Level 2

Hi BasilDV,

Someone call me 10 days ago and told me checking with the eng. team and come back in few days.

No response yet.

I have the drop out issues more frequently now, getting worse. Looking for a solution asap, or thinking to leave TPG and get other providers. Thanks

 

Riezl
Moderator

Hi @Mohan2, we have made another follow up with our Mobile Team and we'll make sure that you will be contacted by one of our Mobile Specialists today. 

Mohan2
Level 2

Hi there, it's been a week since I got the last msg confirming someone will be contacting me last week.

No one contacted yet.... the mob calls dropping now bad to worse, leaving me to change the provider!!!

 

Shane
Moderator

Hi @Mohan2,

 

We apologise for the inconvenience, we chased this with our Mobile Team please expect them to contact you today. Let us know how it will go.

 

Cheers!

 

 

Hi there, it's been a week since I got the last msg confirming someone will be contacting me last week.

No one contacted yet.... the mob calls dropping now bad to worse, leaving me to change the provider!!!