Hi @julie71 ,
Welcome to the community!
We're sad to know that you're having issues with the service, we'd love to help and get to the bottom of this. To better understand the situation please post the screenshot of the error message when logging in to our Post Office.
Also, shoot me a private message with your account details (Username/Customer ID together with the address on file) also include the affected e-mail address.
How do I private message (PM) in the community
Regards,
