I lost my phone and got a replacement sim from tpg. However it was not activated so i couldnt use my phone service. I contacted many times but i had to purchase an across the counter sim with temp number to use. My work was very busy over the holiday period and it was terrible to lose my contact number at that time! 1 paid $20 for a replacement service and tpg has CHARGED my account $15 for the plan they made me wait for over three weeks until they could fix their mistake. I want a refund for december and a credit for january as compensation. Thank you. Kim de Bruis.