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Lost my number when got replacement sim

Level 1a
I lost my phone and got a replacement sim from tpg.
However it was not activated so i couldnt use my phone service.
I contacted many times but i had to purchase an across the counter sim with temp number to use.
My work was very busy over the holiday period and it was terrible to lose my contact number at that time!
1 paid $20 for a replacement service and tpg has CHARGED my account $15 for the plan they made me wait for over three weeks until they could fix their mistake.
I want a refund for december and a credit for january as compensation.
Thank you. Kim de Bruis.
3 REPLIES
Moderator

Hi @Kimdebruis,

 

Welcome to the community !

 

I'd love to help and see what happened on this. Kindly PM me your account details (username/customer ID or the mobile number associated with the account)

 

 

Cheers!

Moderator

Hi @Kimdebruis,

 

Thanks for sending me your details. I'll have this raise to the relevant team and get back to you shortly.

 

Regards,

Moderator

Hi @Kimdebruis,

 

We have this endorsed to our Mobile Specialists Team. You will be contacted by them within the day. Let us know how it will go and should you require further assistance. 

 

Cheers!