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Making international calls not working

Level 2

Hi there,

I am trying to call USA but it never gets through. I have checked my account that it is active to calling international.

Message is " call failed". I tried driving around to see if it's a reception problem but no go.

Please help.

Cheers in advance!


Hi @lisaannejones


Welcome to TPG Community! 


I’m really sorry about the inconvenience this has caused.


I've searched for your account using your Community details but was unable to locate a match. 


Can you please PM us your customer ID or username so that we can take a look at this for you? 


For your reference, please see this link on how to send a PM





Level 2

Hi there, thanks for answering.
My username is

[Edited for security purposes]


Hi @lisaannejones


Thanks for providing your details. 


I've edited your comment with your username. Please avoid the posting of personal details on the public page e.g. customer ID, telephone numbers and similar pieces of information as they may compromise your account security. 


I've checked your account and can't see any issues that would hinder you from calling USA.  


I recommend to have one of our Mobile Specialists reach you to assist further. Can you please let us know your best contact time and number via PM?


Please see this link on how to send a PM.  




Hi @lisaannejones,


We'd like to check your case. 


Please let us know your best contact time and number via Private Message and we'll arrange for a call from one of our Mobile Specialists. 


Please see this link on how to send a PM.  




Hi @lisaannejones


Thanks for providing your details via PM. 


I have arranged one of our mobile technician to call you on your preferred time and number tomorrow. 


Should you need to change the conctact number / time, do not hesitate to let me know so I can advise our mobile technical team. 




Hi @lisaannejones


It seems that one of our Mobile Specialists has tried to get in touch with you, however your line was unreachable. Please tell us your preferred time for the call and we'll have it arranged for you. 



Level 3



Is the issue solved? I have the same problem, and TPG haven't solved it for 2 months already.


Hi @vivian83,


Welcome to the community!


I'd love to help and see what happened on your mobile service.


I tried to use your community details and I got multiple result.


Can you PM me your account details (Username/Customer ID or Contact number associated with the account)


In case you need a reference: How to send a Private Message.



Level 3

Has this issue been solved?