TPG Community

Ask, answer and talk about our products

Mobile Data Barred

Level 2

My data has been barred due to insufficient prepaid balance. The monthly billing period ends 5th of June and it is currently the 3rd.Please help me... My TPG cyberstore account username is wuning111888. Phone no 0435 537XXXX


Hi @wuning111888


Sorry to know that you've had issues in using your mobile data. 


I've since checked your account and based on your recent interaction with one of our Mobile Helpdesk specialists, your allotted data has been exhausted hence the loss of internet access. 


I can see that a top up has been made yesterday allowing you to continue using your mobile service. Everything should be up and running again however should you still require further assistance, please feel free to let us know.