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Mobile Data

Level 1a

Can anyone explain why mobile data  doesn't work every time billing cycle rolls over?


Good day @afterman,


Welcome to TPG Community!


We'd like to look into your account to understand the situation. Please shoot us a private message of your CID number or Mobile number.


Kind regards,

Level 1a

Hi I'm having the exact same problem because when it came to the billing date I forgot to put money in my bank account to pay my monthly bill which was on the 09/03/2018 and i have used all my data up but the app says it will be rolled over today (12/03/2018) which it didnt update or it didnt recharge my data and yes the direct debit has been taken out of my account because i got a rejection fee which i had to pay and that was my fault 100% but today was the day that it suppose to roll over but it didnt. so please tell why hasnt my data been recharged/resetted after paying the monthly bill for my plan which is TPG Small v2 Plan!!