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Mobile calls/sms not working on both mobile accounts

ldee1974
Level 2

Hi,

 

Both mobile numbers are not working.  I am unable to call the number as my phone is not working.

Our NBN is working fine.

How do I log a fault without having access to a phone.

 

URGENT - working from home

1 REPLY 1
Riezl
Moderator

Hi @ldee1974 , we have created these articles, which may help with your concern.

 

If the issue persists, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and further assist you.

 

To send a PM, please refer to this link: How do I private message (PM) in the community