Mobile calls/sms not working on both mobile accounts

[ldee1974]

Hi,

Both mobile numbers are not working.  I am unable to call the number as my phone is not working.

Our NBN is working fine.

How do I log a fault without having access to a phone.

URGENT - working from home

[Riezl]

Hi @ldee1974 , we have created these articles, which may help with your concern.

• Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile 
• Having trouble sending SMS? 

If the issue persists, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community