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Mobile connection inside hospital

6613505
Level 2

My wife and I both have mobiles on the TPG network. When she needs to visit the hospital (regular visits), I cannot ring her when she is inside the hospital (and I am outside) nor can she ring me to arrange a pick up time. This is very frustrating - even one instance where I was looking straight at her through the window of the Emergency Department (from outside), and her phone never rang!  Is there a setting that needs to be adjusted (I think not as it only happens at the hospital - to our knowledge). I have asked this before but received (practically) no answer.

1 REPLY 1
Ahra_G
Moderator

Hi @6613505

 

We recommend having a read on this article which may help with the coverage issue: No Mobile Network Coverage?

 

If the issue persists, let us know here or you may contact our Mobile Support directly on 1300 997 273.

 

Thanks! 

Ahra_G