Mobile data not working and unable to contact support

[hamish1]

2 days ago my mobile data stopped working completely for no reason, my SIM card is now unrecognized by my phone and I confirmed theres no outages in my area, I would contact phone support but youve taken away my ability to do that since i have no mobile network and have no one else to help me with it. I have receipts of  paying for this month and I want help fixing it

[BasilDV]

Hi @hamish1 

Are you still receiving mobile signal?

What troubleshooting have you tried so far?

Can you try to use the TPG SIM to another mobile phone?

Try the troubleshooting here: https://support.tpg.com.au/manually-selecting-network-carrier-mobile-voice

Let us know how it goes.

BasilDV