Mobile data usage not shown on website/ app

[Geechan]

Hi TPG

is there a way to check my sim only plan data usage? It is not shown on the website’s mobile usage screen, nor it is supported by the TPG app

[Riezl]

Hi @Geechan, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

If your concern is about TPG Mobile Singapore service, you may send them an email to Singapore Mobile Team at support@tpgmobile.com.sg or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/

[Riezl]

Hi @Geechan, thanks for sending the details via PM.

Currently not all products have been added to the My TPG app. We are working on supporting more products in the future. For now only the following products are supported:

1. NBN
2. TPG Fibre to the Building (FTTB)
3. ADSL2+ Home Bundle

To check your mobile service, track its usage and remaining balance, you may login to  TPG My Account. We have created these articles which may help with your concern.

• Using TPG My Account & Online Account Info
• Checking Your Mobile Usage

Let us know should you have further queries. Thank you.