Hi @Geechan, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
If your concern is about TPG Mobile Singapore service, you may send them an email to Singapore Mobile Team at firstname.lastname@example.org or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/
Hi @Geechan, thanks for sending the details via PM.
Currently not all products have been added to the My TPG app. We are working on supporting more products in the future. For now only the following products are supported:
2. TPG Fibre to the Building (FTTB)
3. ADSL2+ Home Bundle
To check your mobile service, track its usage and remaining balance, you may login to TPG My Account. We have created these articles which may help with your concern.
Let us know should you have further queries. Thank you.