TPG Community

Get online support

Mobile data

johncrawford5
Level 2

I am having problems accessing the West Australian government SafeWA app when I want to check in at various locations. At home where we have WiFi the scan window comes up no problem, but outside my mobile data doesn't seem to work and I cannot get the app to work.

2 REPLIES 2
Shane
Moderator

Hi @johncrawford5,

 

Welcome to the community!

 

Thanks for raising this to us. We did an article that you may find helpful, this will guide you about basic troubleshooting on how to fix Mobile Data Issues, please see the links below.

Regards,

 

 

I am having problems accessing the West Australian government SafeWA app when I want to check in at various locations. At home where we have WiFi the scan window comes up no problem, but outside my mobile data doesn't seem to work and I cannot get the app to work.

david64
Level 14

Hi @johncrawford5 . Did you get a resolution?

I guess that the normal phone functions (calls, SMS) work when you're out.

Are you able to access web sites when you're out?

What happens when you run the SafeWA app? Or, what doesn't happen.