Mobile disconnection

[victorba50]

My mobile was disconnected. When I try to call, it says "your account has expired".

No warning, no reason.

I have checked my bank acoount and found that TPG did not charge it for the mobile service in December

 I asked bank and they told me that the account has enouth money and no blocks.

[BasilDV]

Hi @victorba50

Thanks for raising this to our attention.

We tried to search for the account, but can't confirm if we are looking at the correct one.

Please send me a PM with your mobile or customer ID number to assist you accordingly.

BasilDV

[Shane]

Hi @victorba50,

Just checking this thread should you require assistance, if so please send us a Private Message with your account details (Customer ID/Mobile number) also include your best contact number and preferred time and we'll have one of our Mobile Specialists to contact you for investigation.

Regards,

My mobile was disconnected. When I try to call, it says "your account has expired".

No warning, no reason.

I have checked my bank acoount and found that TPG did not charge it for the mobile service in December

 I asked bank and they told me that the account has enouth money and no blocks.